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In October 2022, Energy for Palmdale’s Independent Choice (EPIC) will replace Southern California Edison (“SCE”) for the energy generation portion of your electric service. SCE will continue to deliver power to your home or business, maintain the grid and all equipment, provide billing and collection of payments, open and close accounts, and provide customer service and field service (including during power outages). There will be no change to automatic payments, or level rate pay plans.
If you would like to continue as an SCE customer for energy and do not want to be automatically enrolled with EPIC, you must opt out of the automatic enrollment. You only need to take action if you want to opt out and remain an SCE customer.
To opt out, without penalty, you must call (661) 267-5419 or visit our website at PalmdaleEPICEnergy.com. You may also call or visit our website for additional information.
ENROLLMENT: Effective October 2022, EPIC will become the default electric power provider within the City of Palmdale. You will be automatically enrolled in EPIC’s default program on that date. OPT OUT: You have the right to opt out of EPIC. If you decide to opt back in to SCE after the 60-day opt out period, SCE will charge a one-time account processing fee. By opting out, you will also be subject to SCE’s then current rates, terms and conditions of service. For details on SCE’s rates, terms and conditions, please visit sce.com. You will not be charged any fees if you opt out within the first 60 days after your automatic enrollment with EPIC or if you cancel electric service altogether (for example, if you move). If you opt out, you will still be charged for all electricity you used before the transfer of electric service. Accounts will be transferred on the day the electric meter is read and cannot be transferred during the middle of a billing cycle. In order for your request to be processed on your next meter read date, your request must be received at least 5 business days prior to the date on which the meter is read. To opt out, please call EPIC or visit PalmdaleEPICEnergy.com. Have your electric bill handy so that we can process the request.
BILLING: EPIC customers will continue to receive one bill from SCE each month. This bill includes all electricity service charges, including EPIC’s power generation charges, and SCE’s Transmission and Delivery services.
FAILURE TO PAY: EPIC may transfer your account to SCE upon 14 calendar days’ written notice to you if you fail to pay any portion of the EPIC charges on your bill. If your service is transferred, you may be subject to additional requirements by SCE. For more information, please call EPIC at (661) 267-5419.
CARE, FERA, MEDICAL BASELINE PROGRAMS: If you are currently enrolled in the California Alternative Rates for Energy (CARE), Federal Energy Rate Assistance (FERA), or Medical Baseline programs, you will continue to receive all benefits and discounts upon enrollment in EPIC.
TERMS AND CONDITIONS OF SERVICE: EPIC strives to provide low, competitive generation rates. Available rates can be reviewed at PalmdaleEPICEnergy.com or by calling (661) 267-5419. SCE also charges EPIC customers authorized fees for delivering power to your home or business and for providing other services. These components of your electric bill are the same whether you buy electricity from EPIC or SCE. EPIC is committed to protecting customer privacy. Learn more at: PalmdaleEPICEnergy.com