Many of your questions can be answered online. Feel free to browse our Frequently Asked Questions. Additionally, customers can complete many service transactions online, including upgrading to EPIC Power100 or opting-out of sustainable, locally controlled energy. If you have more questions, please don’t hesitate to visit or write us.
38300 N. Sierra Highway
Palmdale, CA 93550
Customer Service and Billing
Live Call Center Hours
Monday – Friday, 8 a.m. to 5 p.m.
Automated Call Center Available 24/7
Customer Service Email
On October 1, 2022, Palmdale residents will have a new default power provider: Energy for Palmdale’s Independent Choice (EPIC). Created by and for the City of Palmdale, EPIC will offer clean energy at competitive rates.
Our partner Southern California Edison (SCE) will continue to transmit power to your door, maintain the grid, and provide billing. Customers enrolled in financial assistance programs, like CARE and FERA, will remain enrolled and continue to receive the same benefits.
Because EPIC is a locally managed entity, any excess revenue generated by the program will be reinvested in the community through innovative energy projects, programs, and other incentives.
By default, customers will be enrolled in EPIC Power, but may opt up to EPIC Power100, our cleaner, greener option of 100% carbon-free energy. Customers also may choose to opt out and remain with SCE.
Questions about EPIC? Please contact our call center at 661-267-5419. A live representative is available to assist Monday to Friday from 8 AM to 5 PM; automated customer support is available 24/7. Answers to Frequently Asked Questions are also available here.