Energy for Palmdale’s Independent Choice (EPIC), its employees, agents, contractors, and affiliates shall maintain the confidentiality of individual customer’s names, service addresses, billing addresses, telephone numbers, email addresses, account numbers, and electricity consumption, except where reasonably necessary to conduct EPIC’s business or to provide services to customers as required by the California Public Utilities Commission (CPUC). Examples of reasonably necessary business purposes include but are not limited to when such disclosure is necessary to (a) comply with law, regulation, or court order; (b) enable EPIC to provide services to its customers; (c) collect unpaid bills; (d) obtain and provide credit reporting information; (e) resolve customer disputes or inquiries; (f) communicate about demand response, energy efficiency, energy management, and conservation programs, or (g) in situation of imminent threat to life or property. EPIC shall not, under any circumstances, disclose customer information for third-party telemarketing, e-mail, or direct mail solicitation. Aggregated data that cannot be traced to specific customers may be released at EPIC’s discretion.
Customer data, including individual customer names, addresses, and electric energy usage data, is collected via Southern California Edison’s metering systems. EPIC may share customer data with contractors and vendors for purposes of providing services and operating programs. Contractors and vendors are required to agree to only use customer data for program operational purposes and protect it under the same standards as EPIC. EPIC maintains customer-specific energy usage and billing information for only as long as is reasonably necessary, typically not more than five years unless otherwise necessary by law or regulation.
The effective date for this Policy, EPIC Administrative Policy A-8, is October 1, 2022. Notice of this policy will be provided when confirming a new customer account and annually to customers via an on-bill message to guide customers to the most updated version on EPIC’s website at www.PalmdaleEPICEnergy.org. Any changes to this policy between notification periods will be communicated through EPIC’s website.
Customers having any questions or concerns regarding the collection, storage, use, or distribution of customer information, or who wish to view, inquire about, or dispute any customer information held by EPIC or limit the collection, use, or disclosure of such information, may contact Customer Service, by phone at (661) 267-5419, via email at EPICsupport@palmdaleepicenergy.com, or by mail at Energy for Palmdale’s Independent Choice, 38300 Sierra Highway, Palmdale CA 93550.
Energy for Palmdale’s Independent Choice Administrative Policies:
EPIC A-8 Protection of Confidential Information
EPIC A-10 Prohibition Against Dissemination of Untrue or Misleading Information